Contact Us
Contact Us
We're here to help! Whether you have questions about our services, need technical support, or want to explore partnership opportunities, we'd love to hear from you.
Get In Touch
Email Support
For general inquiries and support requests:
Email: support@hero-sms.cc
We typically respond within 24 hours during business days.
Business Inquiries
For partnership opportunities, API integration support, or enterprise solutions:
Email: support@hero-sms.cc
Before Contacting Us
Check Our Resources
Many common questions are already answered in our documentation:
- Documentation - Comprehensive guides and API reference
- FAQ - Frequently asked questions
- Pricing - Credit packages and pricing information
Common Topics
-
Account Issues
- Password reset
- Account verification
- Balance inquiries
-
Service Questions
- Number availability
- Platform compatibility
- SMS delivery issues
-
Billing & Payments
- Payment methods
- Refund requests
- Invoice inquiries
Response Times
| Priority | Description | Response Time |
|---|---|---|
| High | Service outage, payment issues | Within 4 hours |
| Medium | Account issues, technical support | Within 24 hours |
| Low | General inquiries, feature requests | Within 48 hours |
Feedback
We value your feedback! If you have suggestions for improving our services or want to share your experience, please let us know. Your input helps us serve you better.
Office Hours
Our support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM (UTC+8)
- Saturday - Sunday: Limited support
Note: During holidays, response times may be longer.
Website: hero-sms.cc
Email: support@hero-sms.cc
We look forward to hearing from you!