Contact Us

Contact the HeroSMS CC team for any questions, technical support, or business partnership opportunities. We provide email support and typically respond within 24 hours on business days. Check our FAQ and resources before reaching out.

title: Contact Us description: Get in touch with the HeroSMS CC team created_at: 2025-10-24

Contact Us

We're here to help! Whether you have questions about our services, need technical support, or want to explore partnership opportunities, we'd love to hear from you.

Get In Touch

Email Support

For general inquiries and support requests:

Email: support@hero-sms.cc

We typically respond within 24 hours during business days.

Business Inquiries

For partnership opportunities, API integration support, or enterprise solutions:

Email: support@hero-sms.cc

Before Contacting Us

Check Our Resources

Many common questions are already answered in our documentation:

Documentation - Comprehensive guides and API reference
FAQ - Frequently asked questions
Pricing - Credit packages and pricing information

Common Topics

Account Issues
- Password reset
- Account verification
- Balance inquiries
Service Questions
- Number availability
- Platform compatibility
- SMS delivery issues
Billing & Payments
- Payment methods
- Refund requests
- Invoice inquiries

Response Times

Priority	Description	Response Time
High	Service outage, payment issues	Within 4 hours
Medium	Account issues, technical support	Within 24 hours
Low	General inquiries, feature requests	Within 48 hours

Feedback

We value your feedback! If you have suggestions for improving our services or want to share your experience, please let us know. Your input helps us serve you better.

Office Hours

Our support team is available:

Monday - Friday: 9:00 AM - 6:00 PM (UTC+8)
Saturday - Sunday: Limited support

Note: During holidays, response times may be longer.

Website: hero-sms.cc
Email: support@hero-sms.cc

We look forward to hearing from you!